Our Data Center Operations support has a holistic approach which pulls from best practices gained from the Information Technology Infrastructure Library (ITIL) framework for service operations. This approach considers seven processes and functions related to complete data center operational management.
Service Operation Practices
Scope of Operational Support and Analysis Processes and Functions and How Operational Support and Analysis Activities Support the Service Lifecycle.
Request Fulfillment Process
Approach to handle end user, organization requests for moves, adds, or changes to infrastructure within the data center
Event Management Process
Process to Support Data Center Events, Event logs, Changes including Policies, Principles, Process Activities, Methods, Triggers, Inputs, and Outputs
Access Management Process
Process for server, application, database, and physical access to the data center and its assets for end users.
Incident Management Process
Process to Support Data Center Incidents such as outages, equipment loss including Policies, Principles, Triggers, and Techniques for recovery.
Service Desk Function
Provides a support organization with rules and responsibilities for service support to end users
Problem Management Process
Handling of Identified Problems or Issues within the data center including root cause analysis, comprehensive fixes, improvements, and knowledge library inputs for future problem resolution.